Facilities Management and
FM Managing Agent
Facilities Management and FM Managing Agent Solutions Tailored to Your Asset
Increasingly, it is becoming essential for Property Owners to engage expert performance monitoring services of an FM Managing Agent.
Sutton are operating in this role on a wide variety of asset types across the UK and Middle East, closely monitoring and reporting on the performance of FM Service Providers (SP) in line with their contractual KPI and SLA.
Utilising the skillsets, experience and FM knowledge of our staff, Sutton are ideally placed to deliver the following headline points:
- RFP development, gap analysis, and procurement management
- Business Continuity planning and Emergency Recovery planning
- FM process planning and strategy
- Financial Management and Budget Control
- Review, comment and approval of FM SP processes and procedures in line with contractual requirements and industry standards.
- Applying a continual audit of Planned Preventative Maintenance and Reactive Maintenance activities
- Monitoring Helpdesk Performance and CAFM system performance
- Offering technical support, recommendation and improvement planning in order to optimise FM SP performance
A monthly Managing Agent report is provided to our Client, with the report clearly detailing our review of performance in all areas of the FM delivery including Hard Services, Soft Services, Landscaping, Security, Waste Management, Pest Control, CAFM and Helpdesk.
Our report includes a commercial assessment and recommendation based on contract, KPI and SLA.
Sutton also focus throughout our delivery on knowledge transfer and the ‘up-skilling’ of any in-house Client FM team.